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Certified Pre-Owned XRF LIBS & OES Analyzers from AMERICA'S #1 RESELLER
Certified Pre-Owned XRF LIBS & OES Analyzers from AMERICA'S #1 RESELLER

Return & Refund Policy

Return Policy

The following refund & return policy applies to all products listed on XRF’s website: xrfcompany.com

  • DEFECTIVE returns can be returned directly to XRF  within 30 DAYS, at XRF’s discretion for repair ONLY. If it is determined upon evaluation of Warranty repair service that the product is deemed unrepairable, XRF will then offer a replacement product that is comparable in function and accessories at no additional cost.
  • Please call 713-808-9497 or e-mail your representative to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
  • All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, and other accessories and documentation provided by XRF.
  • You are responsible for shipping charges on returned items.
  • XRF strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
  • If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier’s delivery record in order for XRF to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify XRF immediately to arrange for a carrier inspection and a pick-up of damaged merchandise. If you do not notify XRF of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage. Call 713-808-9497 or your XRF representative to arrange for carrier inspection and a pick-up of damaged merchandise.

XRF reserves the right to authorize a NON-Defective product return. If XRF decides to accept a non-defective product return within 30 days, there will be a 20% restocking fee incurred which will be deducted from the original invoiced amount of the order.